FAQs

1. How can I contact you?

You can reach us via email at sterilesmile.com@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all products are sourced from reputable suppliers to maintain quality and efficiency in delivery.

3. Can I get a refund?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What are the conditions for a return?

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, the refund will be processed to your original payment method within 10 business days.

6. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Please contact us if you have questions about a specific item.

7. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at sterilesmile.com@gmail.com so we can evaluate the issue and provide a resolution.

8. Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

10. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website.